At FPTDC Ltd, we strive to provide exceptional travel experiences for all of our clients. We understand that sometimes plans change, and we want to make sure that our refund process is as clear and fair as possible. This Refund Policy explains our practices regarding refunds for tours and bookings made through our website.
Refund Eligibility
Refund requests can be made under the following conditions:
Cancellation by Customer: If you need to cancel your tour, you can request a refund subject to our cancellation policy outlined below.
Cancellation by FPTDC Ltd: If we cancel a tour due to unforeseen circumstances, you will be fully refunded for the tour cost.
Cancellation Policy
More than 30 days before departure: If you cancel your tour more than 30 days before the scheduled departure date, you are eligible for a full refund minus a processing fee of 10% of the tour price.
Between 15 and 30 days before departure: If you cancel between 15 and 30 days before the departure date, you will receive a 50% refund of the tour price.
Less than 15 days before departure: Unfortunately, cancellations made within 15 days of the departure date are non-refundable.
Refund Process
To request a refund, please contact us at the details below with the following information:
Your booking reference number
The reason for the cancellation
Any supporting documentation (if applicable)
Refunds will be processed to the original method of payment. Please allow up to 14 business days for the refund to be processed after the request is approved.
Non-Refundable Items
Certain fees or charges may be non-refundable, including:
Booking fees
Payments made for non-refundable services (e.g., special permits or private guides)
Certain promotional or discounted bookings, which may have specific terms and conditions regarding refunds
Changes to Tours
If you wish to make changes to your tour (e.g., dates, destination), we will do our best to accommodate your request, but additional charges may apply. Changes made within 15 days of the tour's departure may incur fees or may not be possible.
Special Circumstances
We understand that situations like illness, accidents, or natural disasters may arise and impact your ability to travel. In these cases, we encourage you to contact us as soon as possible. We may be able to offer you an alternative tour or partial refund depending on the circumstances.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Address: 2302 Washington Blvd, 4th Floor, Ogden, UT 84401, USA
Phone: +1 385 206 5823
We value your business and will do everything we can to ensure a smooth and transparent process for refunds and cancellations. Thank you for choosing FPTDC Ltd for your travel experiences.